You're a professional dedicated to delivering extraordinary customer service and increasing customer loyalty. You want your communication strategies to be strong and clear, with a mission to look at every interaction you have with the customer from their point of view. Your goal is to build winning relationships by providing the right support at the right time and effectively handling dissatisfied clients. The Customer Service Professional (CSP) certification program will provide vital skills in the areas of professionalism, communication, management of internal and external customers, and job production situations to deliver an outstanding customer service experience.
Time to complete: 4-5 hours for the course, knowledge assessments, and the final certification exam.
With a degree in graphic arts technology and management from the University of Central Missouri and exclusive work experience in printing spanning over 25 years, Jennifer's career has allowed her to gain valuable knowledge in several areas of the industry. She has worked as a job planner and estimator, but most of her experience is in customer service. Jennifer currently oversees the account manager and estimating/planning teams at Prisma in Phoenix, AZ, while also working with clients. She also is a Board Member of the Graphic Communication Education Foundation, which connects education to the industry.
A graduate of Indiana University and a graphic designer for more than 40 years, Peggy is the Program Chair for graphic design at Scottsdale Community College, an institution that has won the Frederick D. Kagy Award of Excellence. She is the chairman of the Graphic Communication Education Foundation, a 501c3 affiliated with the Western States Print Alliance, and works closely with the CTE programs throughout Arizona High Schools, including coauthoring the standards that were adopted by the state for all CTE graphic design programs. Her first textbook was released this year, Graphic Communications Digital Design and Print Essentials, which she coauthored with Z.A. Prust. Peggy is the Operations Director for IDUG, the Phoenix chapter of the Adobe InDesign User Group. While graphic design is her chosen profession, teaching is her passion.