CSP Certification

Frequently Asked Questions


How do I register to take the certification course?

You can purchase the certification bundle, which will give you access to the course content and one attempt at the certification exam.

Certification and Testing

How do I know I have the knowledge required to pass the certification exam?

The best way to prepare for the exam is to take the eLearning course that is included as part of the certification program. The course is broken into modules that allow the information to be digested at a reasonable pace. Sample questions at the end of each module help you prepare for the full 90-question, timed certification exam.

How do I access the Customer Service Professional (CSP) certification exam?

You can access the exam in the iLearning Center, which contains the course content and the exam.

How many questions are on the CSP certification exam, and how long should it take to complete?

The test is timed; once started, you have 90 minutes to answer the 90 multiple-choice questions in the exam. There is no way to stop the timer, so please ensure you're ready to fully engage for the duration of the exam. Any unanswered questions will be counted as incorrect when the timer is up.

Where can the CSP certification exam be taken?

The CSP certification exam is offered online and can be taken at will. It is not a proctored exam. The exam is timed to help ensure that individuals have enough time to consider each question, but not enough time to research answers.

What happens once I've passed the certification exam?

You'll be notified immediately that you've passed the exam and can claim your designation as a Customer Service Professional in Print. Your name will be added to our online registry (you can choose to opt out of this if you wish) and you will receive a digital "Customer Service Professional" badge that you may add to your email signature, social media profile, or website.

What happens if I don't pass the certification exam?

If you do not pass the certification exam, you will have the option to take it again at a later date. Individuals who wish to try the test again can do so by purchasing a certification exam retake.

Can I get the answers to the questions I missed on the certification exam?

Immediately following the exam you receive a list of the questions you missed; however, we will not provide the correct answers. This is to maintain the integrity of the certification program.

How long does it take to complete the CSP Certification?

4-5 hours for the course, knowledge assessments, and the final certification exam.